- Frequently Asked Questions
- Frequently Asked Questions
Welcome to our FAQ page where we have compiled a list of frequently asked questions based on inquiries from our previous customers. Here, you’ll find concise answers to common queries about our products/services. If you don’t see your question listed here, please don’t hesitate to contact us for further assistance.
No worries about taxes – the price you pay is fully inclusive of all taxes and customs fees.
We ship worldwide and understand that some countries impose import taxes that vary depending on their regulations. Typically, these range between 0% to 10%, except for regions like India and parts of the Middle East where it may exceed 15%.
To ensure a smooth, hassle-free experience, we cover all applicable taxes and customs clearance fees on your behalf, in cooperation with our shipping partners, as long as your invoice total is under $10,000 USD.
If your order exceeds this amount or qualifies as a bulk/commercial shipment, please contact our sales team to coordinate the necessary arrangements and provide any required business documentation.
In short: You pay nothing extra – the price you see is the final price, all-inclusive.
Taxes and customs clearance are two distinct processes that are involved when importing products, whether for individual or bulk orders.
Taxes:
- Taxes are imposed on all products entering any country, whether for personal or commercial use. The tax rate typically ranges from 0% to 10%, depending on the tax system of each country. These taxes are applied to the declared value of the product and often include Value Added Tax (VAT) or import duties, which must be paid when the shipment arrives in your country.
Customs Clearance:
- For traders or businesses making bulk orders, customs clearance involves additional procedures. It includes paying specific customs duties based on the type and quantity of the product, which are separate from the taxes imposed on individual products. It also requires submitting official documents from the company and ensuring that the shipment complies with international trade regulations.
Conclusion:
Taxes are generally applied to all products, regardless of quantity, whereas customs clearance applies only to bulk or commercial orders and involves more specialized procedures.
At braiins Miner, we are committed to providing a transparent and efficient shipping experience for our valued customers. While we cannot adjust the invoice amount for customs purposes, we ensure that all products are accurately declared as computer parts or accessories in compliance with international regulations.
We guarantee that the actual value of the product is listed on the invoice, reflecting the true price of the items you are purchasing. For individual orders that do not exceed $10,000, there should be no additional fees or costs, such as taxes or customs clearance, in your country, as we cover these expenses entirely as part of our service.
However, for orders exceeding $10,000 (such as bulk orders), we kindly ask you to contact us directly to discuss the required quantity and provide your company’s official documents. This will allow us to collaborate with you in determining the costs related to taxes and customs clearance, ensuring that your products are delivered safely and without delays.
For individual orders under $10,000, we handle all taxes and customs clearance on your behalf, ensuring a smooth and hassle-free process.
Our goal is to ensure a seamless and transparent shopping experience for our customers while fully complying with international shipping and customs laws.
1- Choose the product and add it to your cart.
2- Proceed to checkout and provide all necessary details, including the correct shipping address and payment method.
3- Review your order summary and make sure everything is correct.
4- Confirm your order and wait for a confirmation email with your order details.
5- Track your shipment and enjoy your purchase!
- To complete your purchase, payment is the final step. You will have two options: bank transfer or cryptocurrency payment.
- For bank transfer, you will receive the company’s bank details along with your order number to transfer the funds.
- For cryptocurrency payment, you will receive a unique digital wallet address for the transaction, where you will send the invoice amount.
You will receive a power supply based on your country’s standards.
We deliver Asics to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
Our Asics are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.
To avoid confusion, we don’t provide a power cord/cable with our Asics.
However, you can source power cords/cables locally for your Asic.
If you want to purchase 5 or more of our products, you can apply a coupon code available on our website. In case there are no coupons available at the time of your order, please send a message to our “Contact Us” section and request a discount coupon, specifying the quantity you want to purchase. We will provide you with a special discount coupon for your account. Please make sure to provide us with your registered email address to apply the discount.
Terms and conditions apply.
No, we accept payments either, though:
- Cryptocurrency
- Bank Account Transfer
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
- 59:00 mins (payment through Crypto Currency)
- 10 days from the order booking date (payment through bank transfer).
If you cancel your order before the payments are received, there is no need to worry. Please contact us.
We ensure fast shipping of our products i.e. within 48-72 hours.
Delivery to your doorstep may take an additional two days. For pre-paid orders, the expected shipping time will be listed on the order page.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.
Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
Here’s what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the Asic’s IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.
You will find the user manual for your device in the support section.
To get technical support, you will need access to the support portal. You can do this by following these steps:
- Go to the technical support section.
- Enter the serial number of your device.
- Enter the email address used when placing the order.
- Log in. You will find all the necessary tools and guides, and you can also contact us for assistance.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.
Please Feel Free To Contact Us